Skip to content

For purposes of this page, “Service” includes www.pairaphrase.com, the Pairaphrase software platform, APIs, AI Sandbox, translation engines, and related services. “Customer Content” means documents, files, source text, translated content, prompts, instructions, translation memories, glossaries, outputs, and other content submitted to or generated through the Service by or on behalf of the customer.

Customer Content remains the customer’s property. Pairaphrase processes Customer Content only as needed to provide, operate, secure, support, and troubleshoot the Service; follow customer instructions and configurations; provide selected features such as translation memory, glossaries, saved translations, and account administration; comply with applicable law; and enforce applicable terms.

Pairaphrase does not use Customer Content to train, fine-tune, improve, or develop general-purpose AI, machine learning, translation, speech, language, or similar models, engines, or services. Pairaphrase does not sell Customer Content, use it for third-party advertising, or make it available to other customers.

Pairaphrase uses business/enterprise API services designed to protect Customer Content. Based on current provider documentation, Customer Content submitted through these services is not used to train public models by default. Exact handling practices vary by provider, service, and configuration. Where provider terms offer optional data sharing, feedback, training, or model-improvement settings, Pairaphrase does not enable those settings for Customer Content unless expressly authorized by the customer.

How Pairaphrase uses third-party providers

Pairaphrase uses third-party providers in two main workflows:

  1. AI Sandbox: Uses ChatGPT API, Gemini API, and Anthropic API for prompt-based AI assistance.
  2. Translation Engines: Uses ChatGPT API, Google Cloud Translation API, Microsoft Translator API, and DeepL API Pro for machine translation.

Some providers appear in more than one section because Pairaphrase uses them in more than one workflow. For example, ChatGPT is used in the AI Sandbox and is also available as a translation engine.

The tables below summarize data training, ownership, security, encryption, and retention practices by workflow and provider.

 

1. Pairaphrase AI Sandbox Data Handling

The Pairaphrase AI Sandbox allows users to submit prompts, instructions, text, files, or other Customer Content to supported AI APIs and receive AI-generated responses. This workflow is different from standard machine translation because users may submit broader instructions, questions, or context for AI-assisted work. 

Feature

ChatGPT API

Gemini API

Claude (Anthropic API)

Purpose in Pairaphrase

Used within the Pairaphrase AI Sandbox to support AI-assisted prompt and response workflows.

Used within the Pairaphrase AI Sandbox to support AI-assisted prompt and response workflows.

Used within the Pairaphrase AI Sandbox to support AI-assisted prompt and response workflows.

Data Submitted

User prompts, instructions, source text, reference content, and AI-generated responses submitted through the AI Sandbox.

User prompts, instructions, source text, reference content, files if supported, and AI-generated responses submitted through the AI Sandbox.

User prompts, instructions, source text, reference content, files if supported, and AI-generated responses submitted through the AI Sandbox.

Data Training

Business/API data, including Customer Content submitted through the API, is not used to train models by default. API customers may have options to share data or feedback, depending on their settings and applicable terms. (OpenAI)

For paid Gemini API services, Google states that prompts, associated system instructions, cached content, files, and responses are not used to improve Google products. (Google AI for Developers)

Anthropic states that Customer Content from commercial Services, including Anthropic API, is not used to train models. Commercial customers may opt in to training or provide feedback under applicable terms. (Anthropic)

Ownership & Usage

Customers retain rights to inputs and own outputs to the extent permitted by law. The provider receives rights needed to provide and maintain the service, comply with law, and enforce applicable terms. (OpenAI)

Data is processed under Google’s applicable terms and data processing terms for paid Gemini API services. (Google AI for Developers)

Customers retain rights to inputs and own outputs to the extent permitted by law. Anthropic processes Customer Content under its Commercial Terms and Data Processing Addendum. (Anthropic)

Security & Encryption

Data is encrypted at rest using AES-256 and in transit using TLS 1.2 or higher. ChatGPT API/business services also support enterprise-grade security controls and SOC 2 Type 2 compliance. (OpenAI)

Google states that paid Gemini API prompts and responses are processed under the applicable Google data processing terms. Security and encryption are governed by the applicable Google Cloud or Gemini API terms and configurations. (Google AI for Developers)

Data is processed under Anthropic’s Commercial Terms, Data Processing Addendum, and security controls described in Anthropic’s Trust Center.

Data Retention

API inputs and outputs may be retained for up to 30 days, unless the customer has an applicable zero data retention or other eligible retention configuration. (OpenAI)

Retention depends on the applicable Gemini API service, paid service terms, data processing terms, and customer configuration. (Google AI for Developers)

For Anthropic API users, inputs and outputs are automatically deleted from backend systems within 30 days, except for longer-retention services under customer control, zero data retention agreements, usage-policy enforcement, or legal requirements. (Anthropic)

User Responsibility

Users should avoid submitting content they are not authorized to process through AI-assisted tools and should validate AI-generated output before use.

Users should avoid submitting content they are not authorized to process through AI-assisted tools and should validate AI-generated output before use.

Users should avoid submitting content they are not authorized to process through AI-assisted tools and should validate AI-generated output before use.

 

 

2. Pairaphrase Translation Engine Data Handling

Pairaphrase translation engines are used to translate source text or documents into one or more target languages. This workflow is separate from the AI Sandbox because the primary purpose is machine translation, even when the selected translation engine is ChatGPT. 

Feature

OpenAI (OpenAI API)

Google Cloud Translation API

Microsoft (Translator API)

DeepL (DeepL API Pro)

Data Training

OpenAI states that, by default, business data is not used for training unless the user explicitly opts in via feedback mechanisms.

Google states that content sent to Cloud Translation API is not used to train or improve Google Translation features. Google Cloud Documentation

Microsoft states that Customer Content submitted for translation is not used for training models.

DeepL states that texts are not used to improve the quality of services.

Ownership & Usage

Customers retain all rights to inputs and own outputs to the extent permitted by law. OpenAI only receives rights necessary to provide services and comply with the law.

Google states that it does not claim ownership of Customer Content transmitted to the Cloud Translation API.
Google Cloud Documentation

Translation or use for training does not alter the ownership of the intellectual property contained in the documents.

Customer Content, such as texts and documents, is deleted after contractually agreed services are performed. Personal data processing requires a Data Processing Agreement (DPA) and GDPR compliance.

Security & Encryption

Encrypts data at rest (AES-256) and in transit (TLS 1.2+). SOC 2 Type 2 compliant. Strict access controls and 24/7/365 security on-call rotation.

Security is governed by Google Cloud security practices, Google Cloud terms, and the applicable Cloud Data Processing Addendum. Google states that text sent to Cloud Translation API is held briefly in memory to perform the translation and return results.

Meets strict security requirements. Certified for HIPAA, ISO, SOC, and FedRAMP; FedRAMP High in Azure public cloud and Azure Government. Data is not written to persistent storage.

Connections use state-of-the-art encryption. Suitable technical and organizational security measures are employed.

Data Retention

API inputs and outputs, including Customer Content, are securely retained for up to 30 days to identify abuse, then removed unless legally required. Zero Data Retention (ZDR) available for qualifying use-cases.

Google states that text sent to Cloud Translation API is held briefly in memory to perform the translation and return the results. Google Cloud Documentation

Text translation is not stored.

Document translation is temporarily stored for processing and then permanently deleted. No Customer Content is persisted.

Customer Content, such as texts and documents, is deleted after the contractually agreed service is completed. Customer Content may be stored only as needed to support enabled saved translation or glossary features.
 

 

Sources:

View the OpenAI trust portal here and the Enterprise privacy here

View Google's data governance, Cloud Data Processing Addendum, and the Google Cloud Terms of Service

View Anthropic’s Commercial Terms, Data Processing Addendum, commercial data retention information, and Trust Center  

View DeepL’s Privacy Policy, B2B Terms and Conditions and Trust Center

View Microsoft’s Confidentiality information

Note: AI-generated and machine-translated output should be reviewed for accuracy, tone, context, and suitability before use, especially for legal, medical, educational, regulated, or high-risk communications. This summary is provided for informational purposes only and is based on publicly available third-party provider documentation as of the date of publication. Provider terms, data usage policies, security practices, and retention practices may change over time. Pairaphrase does not control third-party provider policies and cannot guarantee that this information will remain complete, current, or error-free. Customers should review the applicable provider terms before making compliance or contractual decisions.