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Account & privacy

Delete your PairaVoice account and data

You can permanently close your account and request deletion of the personal data associated with it. Review what happens before you continue.

This action is permanent. Once deletion is completed, your account and deleted content cannot be restored.

What happens to your data

Clear, secure and permanent

Closing your account schedules the personal data linked to your PairaVoice profile for deletion after we receive and verify your request.

Data that will be deleted

  • Account profileYour name, email address, account identifiers and profile details.
  • Saved conversationsStored transcripts, notes and other saved conversation content associated with your account.
  • Voice and app settingsPersonalized voice data, language preferences and application settings linked to your profile.
  • Account accessAfter deletion is completed, your PairaVoice sign-in and access to paid or trial features will end.

Data that may be retained

  • Shared conversationsSome conversation data may be retained after account deletion if the conversation involved more than one user. This is necessary so the remaining participant can continue to access their conversation history, transcripts, translations or notes associated with that shared conversation.
  • Limited required recordsPairaphrase may retain limited records where required for legal, billing, security, fraud-prevention, dispute-resolution or compliance purposes.
  • Limited purposeAny retained data is kept only for the applicable purpose and is not used to provide active PairaVoice app functionality to the deleted account.

Processing time

Account deletion requests are processed within 30 days after we receive the request and verify the account information.

You can delete your account in two ways

Delete your account in the app

You can delete your PairaVoice account directly in the app:

Settings → Manage → Delete my Account

Follow the on-screen instructions to confirm account deletion.

Request account deletion by email

You can also request deletion of your PairaVoice account and associated app data without reinstalling or accessing the app.

To request deletion, email:

support@pairaphrase.com

Please use the subject line:

PairaVoice Account Deletion Request

In your email, include the email address associated with your PairaVoice account so we can identify the correct account.

Subscription cancellation

Deleting your PairaVoice account may not automatically cancel an active Google Play subscription.

If you subscribed through Google Play, you may also need to cancel your subscription through your Google Play account:

Google Play → Payments & subscriptions → Subscriptions → PairaVoice → Cancel subscription

Need help with something else?

For questions about PairaVoice, your subscription or any issue unrelated to account deletion, our support team is ready to help.

Contact PairaVoice Support