Have a question? Explore our FAQ’s! | Pairaphrase

What does “AI-powered Translation” in Pairaphrase mean?

The term "AI-powered translation" describes Pairaphrase's use of sophisticated machine learning and natural language processing to automatically produce contextual translations at scale, helping teams get to a strong first draft faster. Through ongoing learning and human input, the system is continuously improved. This reduces the time and expense involved in traditional manual translation, enabling users to produce multilingual content quickly.

Explore AI-Powered Translation in Pairaphrase

What devices are compatible with Pairaphrase?

Because Pairaphrase is cloud-based, you can access your account from computers, tablets, and smartphones. Translation features are available on desktop devices.

Which browsers are supported by Pairaphrase?

Supported browsers include Chrome, Edge, Firefox, and Safari on Windows, Apple, and Android devices. Account access works on computers, tablets, and smartphones, while translation features are available on desktop browsers only. For best performance and security, use the latest browser version. Internet Explorer is not supported.

Will Pairaphrase be able to scale as our translation needs grow?

Yes. Pairaphrase is designed to scale with your organization as translation demands increase. Whether you're managing multilingual content across departments or translating thousands of files each year, the platform delivers consistent performance without added complexity.

See how Pairaphrase’s AI translator helped Pleasanton Unified School District translate over 45,000 words per month in Spanish and Mongolian. They’ve reduced their DOCX translation costs by 93%, saving $186,000 per year, and freed up over 800 staff hours annually by streamlining the translation process across teams.

SEE ALL CASE STUDIES

Can Pairaphrase work with the tools and platforms we already use?

Yes. Pairaphrase is built to integrate smoothly into your existing workflows, without requiring complicated setup or IT resources. Our secure, cloud-based platform requires no downloads or installs — simply upload your files and begin translating. For enterprise needs, we integrate with Okta to provide Single Sign-On (SSO), offer two-factor authentication (2FA), and cloud storage integrations, such as Google Drive. Custom API access is also available for advanced automation and integrations.

How does Pairaphrase utilize Artificial Intelligence?

Pairaphrase uses AI to enhance productivity and translation quality — not to replace your team. Our ChatGPT-powered editor assists with rewriting awkward phrasing, adjusting tone, shortening text, and suggesting alternative translations. You can control when and how AI is used. Unlike general-purpose AI apps, our tools are trained for enterprise-grade translation tasks, all within a secure environment.

What is the difference between the File Translator and the Gisting Wizard?

The File Translator allows you to translate entire documents in a variety of file formats. The Gisting Wizard enables you to quickly translate small snippets of text, similar to (but better than) Google Translate.

What kind of support and services can we expect from the Pairaphrase team?

We’re here to help your team succeed. All customers receive Priority Technical Support. Enterprise users receive access to a dedicated Customer Success Manager, with options for personalized training and priority support. Whether you're new to translation software or optimizing a large-scale workflow, our team is ready to assist you every step of the way.

Contact our team

What file types can I translate with Pairaphrase?

Pairaphrase supports the translation of over 25 file formats, including:

Microsoft Word, Excel, PowerPoint
Google Files (Docs, Sheets, Slides)
PDF (including scanned PDFs with OCR)
HTML, XLIFF, PO, JSON, XML, and others
Mobile app and web resource files
eLearning, Audio and Video Files

Formatting is preserved in most supported file types, and translations happen securely in the cloud — no software required. See the complete supported file list in our file translation guide.

Does Pairaphrase handle PDF files?

Yes, Pairaphrase's technology can extract and translate content from both scanned and digital PDFs, reducing the need for manual reformatting for many PDFs (depending on scan quality and layout). To learn more, refer to the Knowledge Base article How to get the best translations from PDF files.

Can I translate files directly from Google Drive?

Yes, Pairaphrase’s Google Drive integration allows you to streamline your translation process by connecting directly with your Google Drive account. To learn more, refer to the Knowledge Base article How to translate Google Drive files.

How does Pairaphrase generate translations?

Pairaphrase uses advanced machine translation technology, Translation Memories, Glossaries, and Large Language Models (LLMs) to produce strong drafts that you can review and refine.

How long does it take to generate a translation?

For standard machine translation, the speed is typically very fast. However, the time required to generate a translation using Pairaphrase can vary depending on the translation engine used, as well as the size and complexity of the file.

How does Pairaphrase help ensure translations are accurate and consistent?

Pairaphrase combines dynamic machine translation with human control to achieve high-quality results. Features like Translation Memory, customizable Glossaries, and a side-by-side editing interface give you the tools to ensure consistency across projects. You can also prompt ChatGPT directly within the editor to improve tone, clarity, or resolve language expansion issues. And because your edits are stored for future reuse, quality improves over time.

What machine translation engines does Pairaphrase integrate with?

Pairaphrase integrates with multiple machine translation providers, including Microsoft, Google, DeepL, ChatGPT, and PairaphraseGPT, each offering different features and benefits.

Watch the short video below to see how to change translation engines in Pairaphrase.

How do I choose the right translation engine in Pairaphrase?

Choosing the right translation engine depends on the specific needs of your project, including language pairs, content type, quality requirements, and integration needs. Have a look at Best Machine Translation Engine to Use by Scenario for a breakdown of each engine.

How can I make the most of the AI-powered translation experience?

You can ask for different translations, abbreviate translations to minimize language growth, and use it as a "Translation Agent" to help with the transcreation process. It even enables you to conduct research with our specialized OpenAI GPT: PairaphraseGPT. Just enter a prompt and get an immediate answer. To learn more about the practical applications of Pairaphrase and OpenAI integration, read the Knowledge Base article Experience AI-powered Translation with the Pairaphrase and OpenAI Integration.

What is a Translation Memory?

A Translation Memory (TM) is a database that stores previously translated segments of text. When you translate new content, Pairaphrase checks the Translation Memory for matches. If a match is found, the previously translated segment is reused, ensuring consistency and saving time.

Learn more in our dedicated Knowledge Base article, and check out our video comparing Translation Memory and termbase glossaries.

Can I import and export Translation Memories?

Yes, you can upload Translation Memories in TMX format from other translation software. You can also download your Pairaphrase Translation Memories in TMX format for use in other systems.

How can I deal with the specific terminology and acronyms of my organization?

Pairaphrase offers you the option of uploading and cleaning Translation Glossaries to create custom translations that require less human intervention. The terms in the Glossary can serve as either a reference tool for users or be used by the translation engine to enforce specific translations automatically.

Explore Terminology Management and Translation Glossaries in Pairaphrase.

What are the advantages of using Large Language Models in translation?

Text can be directly translated between languages using LLMs. To improve accuracy, the model can be fine-tuned on specific translation tasks or trained on huge multilingual datasets. Domain-specific data like medical, legal, or technological content helps improve LLM translations in specialist sectors.

By combining these technologies, Pairaphrase helps cut the time and effort needed for translation projects while improving consistency—supported by human review where required.

Is it difficult to migrate from another translation tool or platform to Pairaphrase?

Not at all—migrating to Pairaphrase is straightforward. We provide step-by-step guides for popular platforms so you can move your translation memories, glossaries, and workflows without disruption.

If you’re switching from SDL Trados Studio, follow this guide:
How do I migrate from SDL Trados Studio to Pairaphrase?

If you’re switching from Smartcat, follow this one:
How do I migrate from Smartcat to Pairaphrase?

Pairaphrase’s cloud-based setup means there’s no software to install—your team can be up and running quickly, often within the same day.

Is it possible to automate repetitive translation tasks with Pairaphrase?

Absolutely. Pairaphrase is designed to reduce manual effort and speed up the translation process. From auto-formatting and advanced file type encoding to translation memory reuse and post-editing assistance powered by ChatGPT, our platform minimizes repetitive tasks. You can also reuse prior translations across files, ensuring consistency while saving time and money.

How does Pairaphrase support collaboration between teams and translators?

Pairaphrase is designed for collaborative translation. Teams can work simultaneously on projects, share Translation Memories and glossaries, and track changes with version history. You can assign roles and permissions individually to streamline approvals. Real-time updates ensure everyone stays on the same page, regardless of location or department.

Find out more about our collaborative features to boost team productivity!

Is my data safe with Pairaphrase?

Yes, Pairaphrase focuses on protecting user data, defending against malicious threats, and ensuring compliance with industry standards. We encrypt all data, in transit and at rest, store data in secure centers, employ Multi-Factor Authentication, and utilize penetration tests and vulnerability scans. We also have user roles and permissions along with audit logs.

What security standards does Pairaphrase comply with?

Security is built into every layer of Pairaphrase. We comply with strict data protection standards, including:

GDPR
ISO 27001
PCI DSS

All documents are encrypted in transit and at rest, and you can control user permissions across teams. Unlike some public-facing AI tools, Pairaphrase ensures your data remains private, protected, and never exposed to external models.

Is Pairaphrase HIPAA compliant?

Pairaphrase supports HIPAA-compliant translation workflows by providing a secure, closed translation environment designed to help safeguard protected health information (PHI). Key safeguards include SSL encryption, multi-factor authentication, strict access controls, audit logging, and no third-party data sharing. Compliance is ultimately the responsibility of your organization and how Pairaphrase is configured and used within your HIPAA program.

Does Pairaphrase support FERPA-compliant translation workflows?

Pairaphrase supports FERPA compliance for educational clients by operating as a secure, directive-driven service provider under appropriate institutional agreements. FERPA applies to schools and agencies, so compliance depends on how your institution authorizes use and governs access, retention, and safeguarding of education records. Pairaphrase helps support these requirements with SSL encryption, multi-factor authentication, granular access controls, audit logging, and organization-specific Translation Memories that are not shared outside your team.

What information does Pairaphrase store?

Pairaphrase stores your user profile information, including your name, email address, organization, and phone number. The content of your translations is stored in Translation Memories, which are secure and available only to your organization. Files you translate using the File Translator are also stored, but you have complete control over them and can delete them at any time.

Where is my data stored?

Pairaphrase stores your data on secure servers. Your data is encrypted both in transit and at rest.

How are Translation Memories shared within my organization?

Due to strict confidentiality compliance requirements, Translation Memories are only accessible to users within your organization indicated by the Owner or Admin of the account. This is done by creating Groups within Pairaphrase and assigning Users to that Group. Have a look at How to bypass Translation Memory to learn how to bypass a TM for confidentiality environments.

Do we maintain ownership of our translation data and assets?

Yes — you own everything. All translated documents, Translation Memories and glossaries, remain yours. You can export them at any time in industry-standard formats such as TMX and CSV. Pairaphrase never restricts your access to your own data.

How much does a Pairaphrase subscription cost?

Pairaphrase offers various standard annual subscription plans for organizations of all sizes. Organizations with more than 10 users can create custom plans with custom features. Pairaphrase also offers packages that are good for 30 days, are a one-time purchase and can be used in place of a monthly subscription. Packages do not auto-renew. For the most up-to-date pricing information, go to https://www.pairaphrase.com/subscriptions/.

What is included in a Pairaphrase subscription?

Plans vary, but most include:

+160 languages
+25,000 language pairs
AI-powered translation
File Translation
Translation Software API
Automatic Formatting
Speech Transcription
Voice-over translations
Enterprise Level Security

Refer to the Plans page for detailed information on Subscriptions and Packages.

What payment methods are accepted?

You can pay for your Pairaphrase subscription online using a credit card, debit card, or ACH eCheck. Pairaphrase accepts Visa, Mastercard, Discover, and American Express.

Does Pairaphrase store my credit card information?

No, Pairaphrase does not store your credit card information. All credit card and ACH information is stored by Stripe, a third-party merchant services company that meets the highest industry security standards.

Can I carry over unused words from my subscription / package?

Unused words in annual subscriptions do carry over to future subscription periods. However, if you do not renew your subscription in time, you will lose any unused residual words. On the other hand, if you bought a month-by-month package, unused words won't be preserved.

Can I purchase additional words for my subscription?

Yes, you can buy additional words by logging into your account and going to the "Get More Words" link or by visiting the subscriptions and packages page.

Can I upgrade or downgrade my subscription?

Yes, you can change your subscription at any time. Simply log into your account and click on the “Change Plans” button in your user profile.