CASE STUDY
The Challenge
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The Approach
The Results
As the Pleasanton community became increasingly multilingual, the district’s translation needs outpaced the capabilities of its traditional outsourcing model. Turnaround times for translated documents often stretched to three weeks—an unacceptable delay for urgent meetings and critical parent communication.
The cost of traditional translations was also burdensome, averaging $0.16 per word, which made it difficult to scale language access across all departments. Simultaneously, quality control and formatting consistency posed ongoing challenges.
Faced with growing demands, rising costs, and inefficiencies, PUSD needed a solution that was fast, accurate, user-friendly, and aligned with its fiscal and educational goals.
In 2023, Pleasanton Unified discovered Pairaphrase—a secure, cloud-based translation management platform designed specifically for organizations with high-volume, multilingual communication needs. The district was immediately impressed by Pairaphrase’s intuitive interface, instant translation capabilities, and high-quality output.
After an initial demonstration, the district quickly adopted the platform. Kime Jester, Executive Secretary for Special Education, was able to test the tool using real documents. "I was a little nervous at first… but Rick from Pairaphrase walked me through it and I realized I just might have some tech in me!" she shared.
Pairaphrase’s standout customer support and training resources made the onboarding seamless. District staff were empowered to take ownership of translations, with help just a call away when needed. Unlike previous translation providers, Pairaphrase offered a personalized, hands-on approach that made a lasting impact.
Since implementing Pairaphrase, Pleasanton Unified School District has achieved transformative results:
By shifting to Pairaphrase, Pleasanton Unified School District unlocked a translation solution that aligns with its values—fiscally responsible, technologically innovative, and student-centered. The district no longer views translation as a bottleneck, but as a streamlined, secure, and scalable process that supports its mission of preparing students to thrive in a multilingual world.
Pairaphrase has become more than a tool for PUSD—it’s a partner in delivering timely, clear, and culturally appropriate communication that builds trust and strengthens community engagement.
“The platform is so easy to use and the support is even better! Easy software to use for a dummy! The platform is easy to navigate...I wish I would have known about Pairaphrase a long time ago.”
- Kime Jester, Executive Secretary for Special Education
Pairaphrase is a secure and easy-to-use AI translation management system that helps organizations simplify and accelerate their translation processes. Supporting over 140 languages, it enables users to instantly translate 25+ document types and large batches of files at once, saving over 80% in costs compared to traditional translation services. Key features include:
Purpose-built for translation, with agentic and generative AI that helps teams move faster and work smarter.
Streamlines translation with automation and translation memory, making it fast and intuitive—even for users without translation experience.
Enables real-time teamwork across teams and regions, allowing users to involve the right people at the right time.
Protects sensitive data with advanced encryption and compliance standards.
Combines AI-powered translation with human refinement and responsive customer support to ensure precise, reliable results.
Tailors workflows to your organization’s needs, giving you greater control and flexibility.
Pairaphrase is trusted by global enterprises, schools, and institutions that need fast, accurate, and secure multilingual communication at scale.
Meet with us to discuss your organization’s challenges and receive a customized solution.
